Terms and Conditions

Terms and Conditions

 

General Terms and Conditions (AGB) and Customer Information

1. Scope and Provider Identification

These General Terms and Conditions (AGB) apply to all orders placed by consumers and businesses via the online shop www.dynamicmission.de.

Contract Partner / Service Provider:

Dynamic Mission UG (haftungsbeschränkt)

Bockenheimer Landstraße 17-19

60325 Frankfurt am Main, Germany

Managing Director: Abu Nayeem

Commercial Register: District Court of Frankfurt am Main (HRB 136693)

Phone: +49 69 97767586 | Mobile: +49 15510 275499

Email: info@dynamicmission.de

2. Product Categories & Condition Definitions

Our online store offers two main product lines subject to specific statutory conditions:

  • Refurbished Electronics (Mobile Phones & Laptops): Pre-owned devices that have been professionally inspected, cleaned, and restored to full working order. Specific signs of cosmetic wear (if any) are detailed in the individual product descriptions.

  • Groceries & Perishable Goods: Pre-packaged food items, shelf-stable groceries, and fresh produce.

3. Contract Formation

  • The display of products in our online store does not constitute a legally binding offer, but rather an invitation to place an order (invitatio ad offerendum).

  • By clicking the "Buy Now" / "Complete Purchase" button, you submit a binding offer to purchase the goods in your shopping cart.

  • Order confirmation is sent automatically via email. The contract is concluded when we issue an order confirmation or dispatch the ordered items.

4. Prices, Shipping Costs, and Payment Terms

  • All prices listed include statutory German VAT (where applicable). For certain refurbished items, differential taxation (Differenzbesteuerung) pursuant to § 25a UStG may apply (VAT is included but not shown separately on the invoice).

  • Shipping costs are listed separately during checkout before you finalize your order.

  • Available payment methods include major credit/debit cards, digital wallets, or direct bank transfer as displayed during checkout.

5. Right of Withdrawal & Return Policy (Widerrufsbelehrung)

Instructions on Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The cancellation period is 14 days from the day on which you, or a third party named by you, take possession of the goods.

To exercise your right of withdrawal, you must inform us: Dynamic Mission UG (haftungsbeschränkt)

Bockenheimer Landstraße 17-19, 60325 Frankfurt am Main, Germany

Email: info@dynamicmission.de | Phone: +49 69 97767586

via an unequivocal statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for additional costs arising from choosing a non-standard delivery method), without undue delay and no later than 14 days from the day we receive notice of your withdrawal. You must return the goods to us without delay and no later than 14 days from notifying us. You bear the direct cost of returning the goods.

Statutory Exceptions to the Right of Withdrawal

In accordance with German Civil Code (§ 312g BGB), the right of withdrawal does not apply to:

  1. Perishable Groceries: Goods that are liable to deteriorate or expire rapidly (e.g., fresh foodstuffs, dairy, short-shelf-life produce).

  2. Sealed Hygiene/Food Safety Items: Sealed goods that are not suitable for return due to health protection or hygiene reasons if their seal was removed after delivery (e.g., opened food packages).

6. Electronics Warranty, Data Backup & Returns

  • Statutory Defect Rights (Gewährleistung):

    • Refurbished Products: In accordance with EU and German law, the warranty period for pre-owned/refurbished items is 1 year from delivery, provided the customer was expressly informed and agreed to this shorter period prior to purchase. Otherwise, the standard 2-year statutory warranty applies.

    • New Goods: Standard statutory warranty of 2 years.

  • Customer Obligation – Data Removal: Before returning any mobile phone or laptop (under withdrawal or warranty claims), customers must:

    • Back up their personal data.

    • Factory-reset the device and sign out of all cloud accounts (e.g., Apple iCloud, Google Account, Samsung Account).

    • Remove all PINs, passwords, or activation locks. We reserve the right to reject or deduct value for devices returned locked with active personal accounts.

7. Grocery Quality & Shortage Reporting

  • Customers are requested to inspect delivered grocery orders immediately upon arrival.

  • In the event of broken packaging, damaged items, or missing perishable goods, please notify customer support at info@dynamicmission.de within 24 hours with photo evidence to facilitate prompt replacement or refund.

8. Retention of Title

Delivered goods remain the property of Dynamic Mission UG (haftungsbeschränkt) until full payment has been settled.

9. Online Dispute Resolution

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

10. Governing Law

The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For consumers, this choice of law applies only insofar as compulsory provisions of the law of the state of their habitual residence are not deprived.